COVID-19 (Coronavirus)
Resource Center

 

To our valued customers,

As we continue to navigate the COVID-19 pandemic and its impact on our lives and livelihoods, the dentist-led board of directors and I remain committed to guiding the work of our supply company in a way that provides maximum value for members of organized dentistry.

COMPANY UPDATES:

  • For information about current and open orders, including extended backorders on high-demand products, review the FAQs below.
  • PPE supply remains our top focus. With the demands being placed on manufacturers to support frontline medical needs, the fact is that many products, like N95 masks, are scarce. We have vetted over 350 leads and will continue to seek viable new sources for the critical supplies you need now and when routine practice operations resume.
  • With the high demand for products, unscrupulous sellers are looking to profit, which makes product integrity a chief concern. You can trust that every single product sold by TDSC.com is from an authorized, authentic source. Protect yourself from black-market goods with tips on how to identify and avoid counterfeit masks and more. Read guidance and/or watch the recorded presentation.

PRACTICE RESOURCES:

  • Prepare to get back to practice with trusted equipment and savings on Patient Screening Instruments, Instrument Management Systems, Personal Protective Equipment and more.
  • ADA offers recommendations for before, during and after appointments to protect dentists, patients, and staff. View the Return to Work Interim Guidance Toolkit & COVID-19 Hazard Assessment.
  • Prepare for future patient flow with tips from this recent article: 6 productive processes.
  • Find opportunities to earn C.E. units by using our Continuing Education Course Calendar, which aggregates offerings from our manufacturer partners and other ADA CERP-recognized providers.
  • As you prepare to reopen your practice for routine care, review Reach Dental Equipment Service’s office reopening checklist.

I wish you and your loved ones continued good health and safety.

Walt Weber, DDS
Chair of the TDSC Board of Directors

 

FAQs
For an update on the state of business, watch this brief video from TDSC CEO Jim Wiggett.

When will my existing mask order be fulfilled?
Most mask manufacturers are still not providing shipping commitments for our open orders, making it impossible for us to provide you with an accurate expected ship date. We will continue to fulfill as supply becomes available in the order in which they were received.

How are you addressing the high demand for infection control products?
We are closely monitoring all orders that include infection control products and have implemented a phased series of restrictions – including limiting who can buy impacted items and instituting maximum order thresholds.  

We are continuing to place maximum orders with our core manufacturers and are actively vetting many leads (over 350 to date) for new sources of critical items.

Looking to be notified when in-demand items are in stock?
We have heard consistent feedback from shoppers that coming to the site every day to check the stock of the products they need most was a challenge. Well now you don’t have it. With our new In Stock Alerts you can now sign up to be notified when high demand products are in stock and available to purchase. Sign up today.

What items are currently restricted?
We have implemented ordering restrictions on face masks, sanitizers, disinfectant solutions and wipes, and we are also monitoring orders for gloves, gowns, face shields, and other PPE items.

Who can purchase restricted products?
We are only fulfilling orders for licensed member dentists who are having their items shipped to their practice or primary residence and existing dental laboratories.

At this time, we are not fulfilling orders for restricted products on student accounts.

Are there quantity restrictions in place for restricted products?
Yes. We have temporarily stopped accepting orders for the most impacted items.

Additionally, we have implemented maximum order quantities on items that are experiencing abnormal spikes in demand:

 

Product Category

Existing Customers

New Customers

Face masks

20 boxes/week

5 boxes/week

KN95 & N95 Masks

4 Boxes/week

2 items/week

Hand Sanitizers & Hand Soaps

5 items/week

2 items/week

Disinfectant Solutions & Wipes

10 items/week

3 items/week

Thermometers

5 items/week

2 items/week

Bouffant Caps

2 Boxes or Packs/week

1 Box or Pack/week

Gloves

Limit case by case

Limit case by case

 

Product Specific

Existing Customers

New Customers

Arlington Scientific Full Face Shields, Disposable 9" x 13" #242325-1

4 boxes/week

2 boxes/week

iShield™ Disposable Face Shields, Vented #242324-1

2 boxes/week

1 boxes/week

Clear-Vu Medical Face Shields #242327-1

2 boxes/week

1 boxes/week

 

How have delivery times been impacted?
For high-demand products restricted items, you may experience order processing times that are longer than normal. In some cases, we may be experiencing longer than usual (or even unknown) lead times from our supply partners. Additionally, advanced order screening may result in a short delay.

For existing orders with ship to addressed to New York and the SF/Bay Area, we will be contacting you to confirm your "ship to" address before shipping your products and holding orders until we are able to validate your preferred address.

Delivery reliability continues to be a challenge. Both FedEx and UPS have suspended their service guarantees during the pandemic. Read more on how UPS and FedEx are responding to COVID-19.

We are working closely with them to ensure they attempt delivery for all packages that leave our warehouse facility. In cases where we do receive a returned package, we will contact you to verify the delivery address and reship as quickly as possible.

My office is currently closed. Can you ship my orders to an alternate address?
Yes, during this unusual time, with the exception of Rx items, we are able to ship to a home address.

Will prices for infection control products be increasing?
We have received price increases from several of our manufacturers and have had to pass these increases along until the market stabilizes.

Helpful Resources

Looking for live CE units? Our Continuing Education Course Calendar includes live interactive online courses. View courses.

CALIFORNIA DENTISTS: Watch for important COVID-19 updates and new resources from the California Dental Association. Visit cda.org/covid19.

Refer to ADA guidance on topics such as emergency procedures, coding, workplace/ workforce issues, and the ADA OSAP webinar. Get resources.

Refer to Reach’s checklist to prepare your equipment for patients following closure restrictions. View the checklist.

Discover EPA approved products for disinfecting against the coronavirus. View list.

Trusted Guidance

CDC releases interim infection prevention and control guidance for dental settings during the COVID-19 response. Read more.

CDC responds to COVID-19 with an evolving situation summary. Get updates.

WHO offers COVID-19 pandemic resources, advice, and rolling reports. View here.

FDA works with U.S. Government and international partners to address the COVID-19 outbreak. Learn more.