COVID-19 (Coronavirus)
Updates

 

To our valued customers,

With the impacts of COVID-19 continuing to be felt around the world, I am writing today to provide updates on how TDSC.com is navigating the current environment.

As a colleague, I have deep appreciation for the unique challenges this pandemic is presenting to your practice operations. And as the chair of TDSC’s dentist-led Board of Directors, I am in regular contact with staff to understand each new challenge our supply business is facing and ensure we are tackling them with the dentist first approach that TDSC was founded upon.

For an update on the state of business, watch this brief video from TDSC CEO, Jim Wiggett.

In the video, Jim mentions the measures put in place to mitigate some of the negative purchase activity we are seeing. We have ramped up screening efforts on all new accounts and put maximum order thresholds in place for the most impacted categories. Additional detail on how these mitigation measures may impact your purchase experience can be found in the FAQ below.

For those of you continuing to place orders or who have existing open orders, please know that we are working diligently to fill your orders with as little disruption as possible. Because many orders for backordered items were placed before shelter orders were issued in many states, we are conducting outreach to ensure that you would still like the items shipped and confirm if you would like to change the shipping address to adjust for any changes to your practice operating hours. We have increased resources on our side, so your prompt response is greatly appreciated as we work to minimize the impact of this extra validation as much as possible.

We are staying closely connected to the state dental associations we are fortunate to have affiliations with, and together, we will continue to work hard on your behalf.

Our customer care team remains available from 5 a.m. to 6 p.m. PT, and we appreciate the opportunity to support your supply needs through this crisis and beyond.

I wish you and your loved ones good health and safety through this difficult time.

Walt Weber, DDS
Chair of the TDSC Board of Directors

 

Message from TDSC CEO

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FAQs

How are you addressing high demand for infection control products?

As a company created to serve the needs of members of organized dentistry, we are focused on doing everything we can to maintain a continuous supply of infection control products to minimize disruption within your daily practice operations.

To do this, we are closely monitoring all orders that include infection control products and have implemented a phased series of restrictions in reaction to the market and the demand we are seeing.

What items are currently restricted?

In reaction to the market and the demand we are seeing we have implemented ordering restrictions on face masks, gloves, sanitizers, disinfectant solutions and wipes.

Who can purchase restricted products?

To preserve the limited supply of restricted items, we are only fulfilling orders for licensed, member dentists who are shipping items to their practice or primary residence and existing dental laboratories.

We are not fulfilling orders for restricted products on student accounts.

Are there quantity restrictions in place for restricted products?

Yes. We have temporarily stopped accepting orders for the most impacted items. For those non-restricted products, we have implemented maximum order quantities on items that are experiencing abnormal spikes in demand:

 

Product Category

Existing Customers

New Customers

Face masks

20 boxes/week

5 boxes/week

Sanitizers

5 items/week

2 items/week

Disinfectant Solutions & Wipes

10 items/week

3 items/week

 

When will my existing mask order be fulfilled?

At this time, most mask manufacturers are not providing shipping commitments for our open orders, making it impossible for us to provide you with an accurate expected ship date. We will continue to fulfill as supply becomes available in the order in which they were received.

To keep your place in line, we do not recommend canceling your existing order.

How have delivery times been impacted?

For high-demand products that are restricted items, you may experience order processing times that are longer than normal. In some cases, we may be experiencing longer than usual (or even unknown) lead times from our supply partners. Additionally, the additional order screening may result in a short delay.

For existing orders placed before the ‘shelter in place’ directives were made in many states, we will be contacting you directly to confirm your "ship to" address before shipping your products and holding orders until we are able to validate your preferred address.

We are also seeing some disruption in delivery caused by changes our primary shipping carriers are implementing. We are working closely with them to ensure they attempt delivery for all packages that leave our warehouse facility. In cases where we do receive a returned package, we will contact you to verify delivery address and reship as quickly as possible.

My office is currently closed.  Where can I ship my order to?

We understand that many practices are reducing their operations and focusing solely on emergency care. During this time period, we are able to ship products, with the exception of Rx items, to a home address.

Will prices for infection control products be increasing?

We have received price increases from several of our manufacturers and have had to pass these increases along until the market stabilizes.

 

Related Resources

CALIFORNIA MEMBERS: Watch for important updates on CDA’s COVID-19 information and resource page at cda.org/covid19.

Refer to ADA guidance on topics such as emergency procedures, coding, workplace/ workforce issues, and the ADA OSAP webinar. Get resources.

Download Curve Dental’s office closure checklist to ensure your office is closed properly so you can avoid setback when you reopen. Download here.

Related Articles

CDC releases interim infection prevention and control guidance for dental settings during the COVID-19 Response. Read more.

CDC Coronavirus Disease 2019 (COVID-19) Situation Summary. Get updates.

WHO Coronavirus disease (COVID-19) Pandemic resources, advice and reports. View here.

FDA is working with U.S. Government partners, including CDC, and international partners to address the coronavirus disease 2019 (COVID-19) outbreak. Learn more.