Email or submit the form below to contact us.
Customer Care Hours
Monday – Friday 6:30 a.m. to 4:30 p.m. PT
Please allow up to four hours for a response during normal business hours.
Do not submit credit card numbers or other sensitive information via this form.
Who can shop TDSC.com?
Dentists nationwide can shop at TDSC.com – no membership required. For dentists who provide proof of membership with their State Dental Association, their account is recognized as a Very Important Practice (VIP) customer. Dentists verified with VIP customer status can enjoy added savings with TDSC.com.
TDSC.com is also open to dental students who can shop for dental supplies. Some exclusions may apply.
How do I get started on TDSC.com?
You can browse all dental supplies and small equipment available on TDSC.com. To access the full shopping experience online you must Create an Account and sign in to our website to:
- View prices and TDSC savings
- Check product availability
- View delivery timeframes
- Build shopping lists
- Apply promotions and coupons
- Place and manage orders
What is the TDSC.com VIP Trial Offer?
We invite all dentists to shop and save on our website. If you are new to TDSC.com, membership in organized dentistry associations is not required to shop on TDSC.com. However, if you are an active member with your State Dental Association, you can become a VIP Customer. Dentists active in organized dentistry can get additional savings by taking advantage of our VIP Trial Offer.
By submitting your ADA number with TDSC.com, you will be moved from Customer to a Trial Customer, receiving VIP Pricing instantly. Within the next 90-days we will verify your membership with your State Dental Association.
As soon as your membership in organized dentistry is verified, your status will reflect you are a VIP Customer.
There is no additional cost or requirements to Start a VIP Trial. You simply provide your ADA number for verification.
More Getting Started FAQs
When will my order arrive?
Orders for most in stock items will be delivered next-day. Exclusions apply. Next-day delivery is provided for over 95% of line items, dependent on inventory levels and time of order placement. Orders may ship from separate locations and may arrive at different times. Please refer to product detail pages for delivery estimates and exclusions. Orders for non-stocked items will be processed in one-business day and will be delivered within 4-6 weeks.
Why is my order arriving in multiple shipments?
We make every effort to ship items together; however, we may need to split your order into multiple shipments depending upon product availability. If your order contains multiple items, they may be shipped from different fulfillment centers and arrive separately.
You will receive one Box Content List with all the items that will be shipped to you even if it is arriving in multiple shipments.
How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view the status in your order history located in Your Account menu.
How can I return or exchange an item?
To start a return, follow these steps:
- Email email@example.com or call (888) 253-1223.
- We will email you a return authorization (RMA), including an RMA number which is required to process your return.
- Use the links in your RMA email to purchase shipping label and schedule convenient pickup from FedEx or UPS.
- Return items within 10 days of receiving your RMA form.
What is your return policy?
Request for return authorization (RMA) can be made within 30 days from the day of your purchase. You can get a full credit or refund, providing the product meets the return criteria seen below.
- Shipping charges will apply on all returns, except for defective or mis-shipped items
- All returns must be accompanied by a copy of the RMA document and reason for return
- Merchandise must be returned in its original container, unmarked, and properly packaged
- Any returns past 30 days are subject to a restocking fee
- Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit
Please visit our FAQs – Returns & Cancellations for additional details.