Contact Us

Email or submit the form below to contact us.

Email: support@tdsc.com

Customer Service Hours
Monday – Friday 5:30 a.m. to 5:30 p.m. PT

Please allow up to four hours for a response during normal business hours.

Do not submit credit card numbers or other sensitive information via this form.

 


 

Top FAQs

Who can shop tdsc.com?
Access to TDSC.com is an exclusive benefit of membership in your state dental association. TDSC is available in all 50 states and the District of Columbia.

How do I set up an account to start shopping?
Visit Account Create and follow the prompts to register. You will need your license number, type and state to complete the process.

More Account, Sign In and Password FAQs

How do I get assistance with my order?
Contact the support team during normal business hours (Mon.–Fri., 5:30 a.m. to 5:30 p.m. PT) by calling (888) 253-1223 or emailing support@tdsc.com.

How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Account section.

More Ordering FAQs

When will my order arrive?
Orders are processed within one business day. In-stock items should arrive within 2-3 business days. Please allow 4-6 weeks for out of stock or non-stocked items.

Why is my order arriving in multiple shipments?
We make every effort to ship items together; however, we may need to split your order into multiple shipments depending upon product availability. If your order contains multiple items, they may be shipped from different fulfillment centers and arrive separately.

You will receive one Box Content List with all the items that will be shipped to you, please allow for additional days if your content list includes items that have not yet arrived.

How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Account section.

More Shipping & Delivery FAQs

How can I return or exchange an item?
To initiate a return:

  1. Submit your request via this form, by email support@tdsc.com or by phone (888) 253-1223.
  2. TDSC will email you a return authorization, including an RMA number which is required to process your return.
  3. Use the links in your RMA email to request a convenient pickup from FedEx or UPS.

What is your return policy?
Request for return authorization can be made within 30 days from day of purchase for a full credit or refund, providing the product meets the return criteria seen below. Returns must be in the original, unmarked, unopened/sealed package with a copy of the original invoice, for a full credit or refund. Any defective product can be returned for a full credit or refund. See TDSC’s terms and conditions for additional information and warranties.

More Returns & Cancellations FAQs